Eversource News Release
Preferences ensure customers will receive convenient, on-the-go updates
New customer communications initiative
MANCHESTER, N.H. (December 20, 2016) – Just as Eversource works to improve and modernize the electric system, the company is always exploring new ways to enhance its communications with customers. This month, the company is rolling out a new enhancement that ensures customers can personalize how they receive important outage information and updates by selecting their preferred method of contact.
“We live in the information age, with everyone balancing busy lives. We’re excited to offer the ability to choose the method of communication that’s most convenient and effective for each individual customer,” said Penni Conner, Chief Customer Officer and Senior Vice President at Eversource. “Our new options will help ensure customers receive on-the-go updates with timely information about outages in their community.”
To initiate the new process, Eversource used information on file to pre-enroll customers to receive updates by text message, email, or phone. To personalize which approach works best for customers, a one-step log-in to their account at Eversource.com allows everyone to select the method of communication that fits best with their lifestyle.
If there is an unplanned outage, Eversource will use a customer’s preferred method of communication to provide important updates throughout the restoration process, including when the outage began; what caused it; and an estimate of when power is expected to be restored. Customers will also receive notifications of impending storms or inclement weather that could impact the electric system, as well as helpful updates detailing the company’s efforts to prepare for potential power outages.
To sign-up for the company’s custom, on-the-go updates, visit www.eversource.com.
Eversource (NYSE: ES) is New Hampshire’s largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns. Recognized as the top U.S. utility for its energy efficiency programs by the sustainability advocacy organization Ceres, Eversource harnesses the commitment of its approximately 8,000 employees across three states to build a single, united company around the mission of delivering reliable energy and superior customer service. Eversource is proud to be recognized as the top contributor to United Way in New Hampshire. For more information, please visit our website (www.eversource.com) and follow us on Twitter (@eversourceNH) and Facebook (facebook.com/EversourceNH).
