PSNH Launches New Business Center

FOR IMMEDIATE RELEASE:

PSNH Launches New Business Center
Manchester, NH (April 30, 2013) — Small and medium business customers of PSNH now have a dedicated customer service resource to meet their needs. The New Hampshire Business Center opened this week, ready to respond to inquiries and provide customized service to those customers that comprise the majority of the company’s commercial accounts.

“The business segment is very important, not only for our company, but for the economic success of the entire state,” said Jennifer Turner, New Hampshire Business Center manager. “We are focused on first-contact resolution on topics ranging from billing inquiries to energy efficiency programs. I’m excited about our new Business Center here in Manchester, and truly look forward to a positive experience for all of the customers we serve.”

Business Center
NH Business Center Account Executive Diane Monteith and Team Supervisor Bob Richard.
The New Hampshire Business Center is staffed by a team of specially-trained customer service representatives and business account executives. In addition to PSNH commercial customers, the center will also respond to business customers of Western Massachusetts Electric Company (WMECo). PSNH and WMECo are subsidiaries of Northeast Utilities (NU), and the Business Center will complement the Strategic and National Accounts team serving the companies’ largest business customers.

The New Hampshire Business Center also complements a center recently opened in Connecticut to service customers of Connecticut Light & Power and Yankee Gas, and an existing center in Westwood, Massachusetts that serves NSTAR business customers, also NU subsidiaries. “All of our business centers have one goal in mind: To serve our valued business customers with excellence and dedication,” said Penni Conner, senior vice president and chief customer officer for Northeast Utilities. “We’re excited about the team that’s in place in Manchester, ready to make a difference for our PSNH and WMECo business customers.”

The New Hampshire Business Center hours are Monday through Friday from 8:00 a.m. – 5:00 p.m. Separate phone lines will serve customers of the two operating companies: For PSNH business customers, 1-866-554-6025; for WMECo business customers, 1-888-783-6610.

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Public Service of New Hampshire, a Northeast Utilities company (NYSE:NU), is New Hampshire’s largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns. For more information, please visit psnh.com or psnhnews.com, and follow us on Twitter and Facebook.
 

Teens Robbed of I-pod/Cell Phone

 

MANCHESTER, NH- On Monday, February 11, 2013, at about 6:30 PM, Manchester Police responded to a Clay Street address for a report of a robbery.  On arrival, they met with two 16 year old Manchester teens who reported they had been the victims of a robbery a short time earlier on Somerville Street, near Belmont Street.

 

According to the boys, they were walking in the area when they were approached by two men, one of whom demanded their belongings, indicating his companion had a gun, although no gun was observed.

 

One of the boys surrendered his I-pod Nano and Galaxy S3 cell phone and the men left.  They were last seen leaving the area as passengers in an older, dark colored 4-door sedan operated by a third individual who was possibly wearing a red sweatshirt.

 

The first suspect was described as a white male in his forties, about 6’3” tall with a slender build and dark “stubble” on his face.  He was last seen wearing a dark colored vest and a green “beanie” style hat.  The second man, alleged to have possessed a gun, was described as a clean-shaven white male in his forties with an average height and build.  He was last seen wearing a camouflage shirt and khaki pants.

 

Anyone with information about this incident is encouraged to contact the Manchester Police Department at 668-8711.  Anonymous tips for cash rewards can be made through Manchester Crimeline at 624-4040 or online at manchestercrimeline.org.